Service desk

Log a job through the Online Service Desk

Email: help@its.uq.edu.au
Phone: 3365 6000

Acceptable use policy of Humanities and Social Sciences (HASS)/Health and Behavioural Sciences (HABS) labs

Lab Access

  • HASS/HABS computer labs are available for students who are currently enrolled in courses offered through the Faculty of Humanities and Social Sciences and the Faculty of Health and Behavioural Sciences.
  • It is strictly forbidden to bring food, drinks or pets into any of the faculty computer labs.
  • Students are forbidden from installing ANY software on lab PC's. All installations of software are monitored and recorded.

Internet Access

  • All Internet traffic is monitored and recorded against your login account.
  • Internet access is provided for teaching and course related work ONLY.
  • The University has strict policies on Internet usage published in the Internet Code of Practice. This policy document can be found on the HASS/HABS Lab noticeboards and in the UQ Policies and Procedures Libraryand applies to ALL students.
  • Accessing the following types of websites is strictly forbidden:
    • Pornographic websites
    • Gambling sites
    • Gaming sites

Code of Conduct

 

Lab FAQs

1. Which Labs can I access?

Labs 1, 2, 5, 6 and 7 are used for teaching classes during semester. The lab bookings are displayed on the door of each lab. When a lab has not been booked, students enrolled in the HASS/HABS Faculty may use the computers for study purposes. No swipe card is required to access HASS/HABS computer labs 1, 2 and 3.

Lab 3 and the Kakadu Room are open access and cannot be booked.

2. How do I log in to computers in the computer labs?

Students will require a UQ sign-in username and password to log in to the computers in the labs. This is the same username and password used for logging in to my.UQ and mySI-net. As long as you are enrolled in a course in the HASS/HABS Faculty, you will have access to log in. Staff can also use their UQ sign-in username and password to log into the lab computers.

3. What can I do if I have forgotten my password?

You can get your password reset at either UQconnect or AskIT.

4. What should I do if a computer in the lab is faulty?

If you find a computer that appears to be faulty, please check that the problem occurs only on that computer by logging into a different computer. Then, on a red 'Out of order' card (usually located close to front door of the lab), record the date and a description of the problem. For example, "Monitor will not turn on”, “Keyboard button J is not working” or "computer does not start up". Please leave the card on the keyboard of the faulty computer and email help@its.uq.edu.au to inform the IT staff of the problem.

5. How do I print in the labs?

The labs are linked to the UQ Library printing system.  In order to print, you need to have print credit on your student card. You can recharge your printing credit from an automatic dispensing machine located in the library, or top-up your credit online, using a credit card, through the Library's Paper Cut printing application.

To check your print balance when logged in, click the Paper Cut printing application in the system dock labelled PCClient.  Printing costs are managed by LibraryIT, the current price lists are available on the Library Printing site below. 

More information on printing and adding credit, can be found on the UQ Library webpage

6. How much disk space do I have on my H: drive?

Each student is allocated 100MB on their H: (‘Home’) drive.

7. The lab is too hot or too cold. How can I adjust the air conditioner?

The temperature of the labs is monitored daily. If you feel that the temperature is uncomfortable, please contact x56000 to have this looked at.

8. There is no paper left in the printer. How do I get some more?

The printer paper is monitored and restocked daily.

If the printer paper has run out in Computer lab 3, then please contact UniCard on x51350.

If the printer paper has run out in Computer Labs 1, 2, 5, 6 or 7, then please contact the ITS Service Desk on x56000.

9. The printer is not printing correctly. How do I get this fixed?

Please contact x64312 to have this looked at.

10. Can I leave the computer locked and unattended?

No, the lock function is disabled. If the computer is left idle, it will log off within 15 minutes and any unsaved data will be lost. Please ensure that you save any data on your network (H: drive) or personal USB, if you leave your computer for any length of time.

11. Can I store data on the Desktop or the local drives?

No. The data will be lost on reboot.

If you require further Assistanceplease contact the Service Desk on 56000